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Terms & Conditions

(This has been translated from the German version. There may be some deviations from the original, only the German version is legally binding)

  1. Scope of Application

These General Terms and Conditions of Business apply in the version current at the time of conclusion of the contract to all business relations between Gruber Eckle Merchants (hereinafter: we or us) and their customers (you, you).

These terms and conditions are deemed to be accepted when the goods or services are ordered. Deviating conditions require a written confirmation from us.


  1. Contractuality

The offer in the online shop is directed exclusively at private customers who are resident in Switzerland.

Interested customers from the EU and B2B customers can contact us by e-mail or telephone, whereby the terms and conditions may differ.

The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalogue. If you merely place products in the "shopping basket", this does not constitute a binding order. You do not place a binding order for the products in the shopping basket until you click the "Order" button on the order page. We will then immediately send you a contract confirmation by e-mail, upon receipt of which the contract is concluded. Acceptance is subject to the legal admissibility and availability of the ordered goods or services. You must reorder items that are temporarily unavailable. The availability display in the online shop serves as information, not as a delivery confirmation; it may be inaccurate in exceptional cases. Price fluctuations for products due to harvest or currency fluctuations are possible. The price stated at the time of the conclusion of the contract is decisive. All prices are quoted net in Swiss francs (CHF) including VAT, with the date of the order being the cut-off date.


  1. Delivery and Shipping Costs

We will deliver the goods ordered by you to the address indicated in the order, this will be done as quickly as possible. In exceptional cases, products may not be available for delivery. In this case you will receive an information e-mail informing you of this. If you do not agree, please contact our customer service (e-mail to: [email protected]). We are entitled to make partial deliveries and partial services at any time. If we make partial deliveries, we will refund the missing product or, if a supplementary delivery is possible, we will pay the additional postage. If you are not at home, we have permission to leave your delivery on your doorstep, or in accordance with your deposit instructions, which you can leave when you complete your order. Delivery is defined as "a delivery to your doorstep. The risk is transferred to the buyer when the goods are dispatched.

Minimum order value private customers: 00.00 CHF

The shipping costs are borne by the buyer and amount to:

For deliveries weighing less than 2Kg: 7.00 CHF

For deliveries weighing more than 2Kg: 9.70 CHF


For all deliveries, the price shown includes the applicable statutory value-added tax. Delivery times may vary depending on season and order volume.


  1. Retention of Title, Withdrawal from the Contract, Changes

We retain ownership of the goods until they are handed over to the transport company. If you act in breach of contract, in particular if you do not meet your payment obligations despite a reminder from us, we can withdraw from the contract after setting a reasonable deadline and demand the return of the goods still in your possession. In this case, we shall be entitled to realise the goods after we have received them back.


  1. Due Date and Payment

We only accept the methods of payment indicated to you during the ordering process. The purchase price and any shipping costs are due upon conclusion of the contract.

Unless otherwise agreed, invoices are payable within 30 days. We may request payment in advance without giving reasons. The order will then be processed after receipt of payment.

Refunds and credit notes will be credited to the customer's account unless otherwise requested by the customer.

Vouchers will only be redeemed under the conditions shown on the voucher. It is not permitted to sell vouchers or voucher codes without our prior written consent. In the event of payment by means of a voucher, any remaining credit will be credited to the customer's account and applied to the next order. The accumulation of promotions, vouchers and discount codes is not possible.


  1. Warranty and Liability

If the delivered goods are defective at the time of the transfer of risk, e.g. manufacturer's defects, or if there is a wrong delivery, we will refund the damaged or missing products. In these cases, withdrawal from the contract or a reduction of the purchase price is only possible in exceptional cases with the consent of the seller. Our liability for our own fault and that of our employees and legal representatives is limited to intent. Liability for auxiliary persons is excluded. Furthermore, there is no liability for indirect damage.


  1. Addresses

Provider and contractual partner of the offers on this website:

Gruber Eckle Merchants, Dorfstrasse 32, CH-8712 Stäfa.


  1. Customer Reviews

If you write a customer review for products offered by us, you grant us the exclusive and unrestricted licence for their further use. We reserve the right not to display or to omit a customer review, or to display it only for a limited period of time, in abbreviated or modified form.

Customer reviews exclusively reflect the opinion of the customer and do not necessarily agree with our opinion.


  1. Right of Withdrawal

There is no right of contract cancellation/revocation. Requests in this regard should be sent to [email protected] as soon as possible.


  1. Final Provisions

The provisions of Swiss law shall apply. Zurich is the exclusive place of jurisdiction for all disputes. We reserve the right to amend these General Terms and Conditions at any time. The currently binding version of the General Terms and Conditions is available at www.alambe.ch.

The use of personal data is governed by the Privacy Policy (link). The data protection declaration is an integral and binding part of these GTCs.


  1. Severability Clause

Should any provision of these GTCs be or become invalid, this shall not affect the validity of all other provisions of the GTCs. Any void or invalid provision shall be replaced by a provision that corresponds to the spirit and purpose of these GTCs.

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